PAYORENT REFUND POLICY
-
1. Our policy lasts 30 days. If 30 days have gone by since your purchase of our service, unfortunately we can’t offer you a refund.
-
2. There is no return of the items as we only deal with services/bill payments and those services once availed can't be returned and a customer must file a chargeback if they find the transaction was unwarranted.
-
3. Additional non-returnable services:
-
* Utility Bill payments done to incorrect accounts
* Bill Payments, School fees, College Fees Payments once done to incorrect recipient or account
-
4. To complete your chargeback, we require a receipt or proof of purchase of the service and a FIR copy if the transaction was due to a fraudulent activity.
-
5. Refunds (if applicable)
-
Once we receive all the required documents, we will send you an email to notify you that we have received your request. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
-
6. Late or missing refunds (if applicable)
-
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at support@payorent.com.
-
7. Exchanges (if applicable)
-
There won't be exchange of Utility bill payments and other bill payments services as the service once availed by the customer it is a responsibility of the customer to select correct service and account details.
-
8. You will be responsible for paying for your own services availed and services are non-refundable.